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Poor Care - Nursing Homes

What to Do If You Have a Concern about Quality in a Maine Nursing Home

Advice and resources for dealing with quality concerns
Nursing homes in Maine provide skilled nursing and supportive services to residents.  Maine has more than 100 licensed nursing homes, and most provide quality care most of the time.  However, there are times when residents or family members have concerns about the quality of care in a nursing home.  If this happens to you, this tip sheet can help.  It gives you:

Practical advice about what to do and who to talk with, including phone numbers and addresses
Links to resources that can help

This tip sheet explains steps you can take within the nursing home to deal with your concerns about quality of care.  It tells you how to contact places that regulate or oversee nursing homes. You can also consider filing a lawsuit, but that is not the focus of this tip sheet. 

Is it worth it to pursue a concern about quality?
For many of us, it's not easy to act on a concern about the quality of care we or our loved ones receive.  The process can be stressful, frustrating, and take a long time.  And in the end, it's possible that others may not agree with the way we see the situation. 

Is it worth the time and energy to take action on concerns about the quality of nursing home care?  Only you or your loved one can decide.  In making the decision, think about the continued harm that might take place if you do nothing.  And think about how the actions you take might lead to better care for future residents and their families.

What is quality of care?
Quality health care is doing the right thing, at the right time, in the right way, for the right person–and having the best possible results.

To find out more about what you can do if you think you've received poor quality care, this tip sheet can help.

This copy was prepared by Carol Cronin of the Informed Patient Institute through the generous support of the Maine Health Access Foundation 

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